PRIVACY
privacy policy
Please read the following privacy policy carefully before proceeding. Persons who access the website www.tstravelselection.com.au declare their agreement to the following conditions. This privacy notice sets out how TStravelselection processes and protects the privacy of your personal information. We collect, use, and disclose personal information in order to perform our business functions and activities, including making and managing travel bookings on behalf of our customers. We are firmly committed to protecting the privacy and confidentiality of personal information and to maintaining various physical, electronic, and procedural safeguards to protect personal information in our care.
INFORMATION ABOUT RESPONSIBLE PARTY
TStravelselection (hereinafter also referred to as “we”) is the operator of the website www.tstravelselection.com.au, and responsible for the collection, processing, and use of your personal data.
Responsible body for data protection:
TStravelselection
phone: +61 (07) 3889 8429
e-mail: info@tstravelselection.com.au
ABN: 96374838059
EU GENERAL DATA PROTECTION REGULATION
All personal data collected during the registration or generated during use and protected by the General Data Protection Regulation 2016/679 (“GDPR”) and will be used exclusively for the purpose of fulfilling the contract, unless, in particular, according to this privacy policy, your express consent to any further use exists or applicable law allows this. For the purposes of the General Data Protection Regulation 2016/679 (“GDPR”) and other similarly situated legislation we are a “data controller” (or equivalent) for the processing of personal information you provide to us in connection with the provision of leisure travel services and for the purpose of all our marketing activities. The personal information of passengers living in or travelling to the European Union is protected by the EU General Data Protection Regulation, Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (otherwise known as GDPR). From a GDPR perspective TStravelselection is the “Data Controller” for your personal information. In order to fulfil your tour booking your personal information will be shared with our service suppliers that make up your tour itinerary.
WHAT PERSONAL INFORMATION DO WE COLLECT?
Generally, the type of personal information we collect about you is the information that is needed to facilitate your travel arrangements and bookings and to arrange travel related services and/or products on your behalf. We may collect personal data about received services, your payment details, your online preferences, and your customer feedback, including your company name, your name, address, email, and so on. We use this personal information to communicate with you, to conclude business with you and process transactions, to operate the technology, for billing purposes, to conduct market research as well as for marketing purposes, e.g., to analyse our customer base or to contact you by mail, email, or text messages. On our website, we may ask for: first name, last name, email address, postal address, country, state, postcode, telephone number. We also collect the following information from customers when they register their interest for a tour including passport details, date of travel, ability to walk and their travel preferences. Furthermore, your browsing and usage data will be collected. This includes, for example, the IP address, the information with which device, browser and browser version you visited the technology; when you accessed it, which operating system you use, from which website or app you have accessed our technology via a link, and what elements of the technology you use.
HOW WE USE THE INFORMATION COLLECTED?
Information collected on the website is used for a variety of purposes including the marketing, development and promotion of our tours, responding to questions for support and requests, providing information about us and our tours. We may also use this information to monitor and analyse trends, usage, and activities in connection with the use of our website and our tours and for marketing or advertising purposes. Information collected from customers is used for providing our tours and for promoting awareness of new tour offerings.
USING OUR CONTACT FORM
You have the option to use a contact form to contact us. The entry of the following personal data is mandatory: your name and email address. Failure to provide this information may hinder the provision of our services. Other information is optional. We only use this data to answer your contact request.
SUBSCRIBING TO OUR NEWSLETTER
You have the option to subscribe to our newsletter on our website. As part of the registration, your personal email address must be provided. By registering, you give us your consent to the processing of the specified data for the regular distribution of the newsletter to the address specified by you and for the statistical evaluation of the user behaviour and the optimisation of the newsletter.
LINKS TO OTHER WEBSITES
The website www.tstravelselection.com.au may contain links to websites of third parties that may be of interest to you. When activating such links, you may leave the website www.tstravelselection.com.au. TStravelselection has not carried out any checks on the websites of third parties connected to the website www.tstravelselection.com.au by links and is in no way responsible or liable for the content or functioning of these third-party websites. Establishing this connection or consulting third-party websites is solely at the account and risk of the user.
SHARING OF YOUR DATA WITH THIRD PARTIES
We do not and will not sell, rent out or trade your personal information. We will only disclose your personal information to third parties in the ways set out in this notice and, in particular, as set out below, and in accordance with your local data protection laws. Your personal information may be disclosed to the following types of third parties: our independent contractors, suppliers and service providers, including without limitation: suppliers of IT based solutions that assist us in providing products and services to you (such as any external data hosting providers we may use); publishers, printers and distributors of marketing material; event and expo organisers; marketing, market research, research and analysis and communications agencies; mailing houses, freight services, courier services; and external business advisers (such as lawyers, accountants, auditors and recruitment consultants); travel service providers such as travel wholesalers, tour operators, airlines, hotels, car rental companies, transfer handlers and other related service providers; any third party to whom we assign or novate any of our rights or obligations; financial institutions such as banks, when processing financial transactions; a person making your travel booking on your behalf, where you are travelling on a booking made on your behalf by another person (for example, a family member, friend or work colleague); a person who can verify to us that they have a relationship with you (e.g. a family member) where you are not contactable, the person correctly answers our required security questions and the request is, in our opinion, in your interest (for example, where the person is concerned for your welfare or needs to undertake action on your behalf due to unforeseen circumstances); as required or authorized by applicable law, and to comply with our legal obligations; customs and immigration to comply with our legal obligations and any applicable customs/immigration requirements relating to your travel; government agencies and public authorities to comply with a valid and authorized request, including a court order or other valid legal process; various regulatory bodies and law enforcement officials and agencies, including to protect against fraud and for related security purposes; enforcement agencies where we suspect that unlawful activity has been or may be engaged in and the personal information is a necessary part of our investigation or reporting of the matter: and third-party services or applications when you use these to log into your account (e.g., if you use a third-party service or application (e.g., Facebook, Google). When you engage us to book flights on your behalf, we will provide your personal information (i.e. name, email address and/or mobile number) to the relevant airline. This enables airlines to advise passengers of irregular flight operations and disruptions (e.g., flight cancellations, schedule changes) directly.
TRANSFER OF PERSONAL DATA ABROAD
We do not share personal information with 3rd parties unless required to provide services. We may disclose your personal information to our employees, contractors or third party service providers located in Australia or overseas for the purposes of the operation of our website or our business, fulfilling requests by you, managing your bookings, responding to your enquiries and to otherwise provide products and services to you, including, without limitation, to travel agencies, mailing houses, tour managers and payment processors.
HOW LONG WE RETAIN YOUR PERSONAL INFORMATION
We retain your personal information for as long as we need it to fulfill the purposes outlined in this privacy policy unless a longer retention period is required or permitted by applicable law. At the time we no longer need your personal information for any business or legal purpose, we will delete it.
RIGHT TO DEMAND PROCESSING RESTRICTIONS
You have the right to demand the imposition of restrictions as far as the processing of your personal data is concerned. To do so, you may contact us at any time. The right to demand restriction of processing applies in the following cases: In the event that you should dispute the correctness of your data archived by us, we will usually need some time to verify this claim. During the time that this investigation is ongoing, you have the right to demand that we restrict the processing of your personal data. If the processing of your personal data was/is conducted in an unlawful manner, you have the option to demand the restriction of the processing of your data in lieu of demanding the eradication of this data. If we do not need your personal data any longer and you need it to exercise, defend or claim legal entitlements, you have the right to demand the restriction of the processing of your personal data instead of its eradication.
If you have raised an objection pursuant to Art. 21 Sect. 1 GDPR, your rights and our rights will have to be weighed against each other. As long as it has not been determined whose interests prevail, you have the right to demand a restriction of the processing of your personal data.
If you have restricted the processing of your personal data, these data – with the exception of their archiving – may be processed only subject to your consent or to claim, exercise or defend legal entitlements or to protect the rights of other natural persons or legal entities or for important public interest reasons cited by the European Union or a member state of the EU.
SSL ENCRYPTION
For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses a SSL encryption program. You can recognise an encrypted connection by checking whether the address line of the browser switches from “http://” to “https://” and with appearance of the lock icon in the browser line. If the SSL encryption is activated, data you transmit to us cannot be read by third parties.
REQUEST BY E-MAIL OR PHONE
If you contact us by e-mail, telephone or fax, your request, including all resulting personal data (name, request) will be stored and processed by us for the purpose of processing your request. We do not pass these data on without your consent.
COOKIES
Our websites and pages use what the industry refers to as “cookies.” Cookies are small text files that do not cause any damage to your device. They are either stored temporarily for the duration of a session (session cookies) or they are permanently archived on your device (permanent cookies). Session cookies are automatically deleted once you terminate your visit. Permanent cookies remain archived on your device until you actively delete them, or they are automatically eradicated by your web browser. In some cases, it is possible that third-party cookies are stored on your device once you enter our site (third-party cookies). These cookies enable you or us to take advantage of certain services offered by the third party (e.g., cookies for the processing of payment services).
Cookies have a variety of functions. Many cookies are technically essential since certain website functions would not work in the absence of the cookies (e.g., the shopping cart function or the display of videos). The purpose of other cookies may be the analysis of user patterns or the display of promotional messages. Cookies, which are required for the performance of electronic communication transactions (required cookies) or for the provision of certain functions you want to use (functional cookies, e.g., for the shopping cart function) or those that are necessary for the optimization of the website (e.g., cookies that provide measurable insights into the web audience), shall be stored on the basis of Art. 6 Sect. 1 lit. f GDPR, unless a different legal basis is cited. The operator of the website has a legitimate interest in the storage of cookies to ensure the technically error free and optimized provision of the operator’s services. If your consent to the storage of the cookies has been requested, the respective cookies are stored exclusively on the basis of the consent obtained (Art. 6 Sect. 1 lit. a GDPR); this consent may be revoked at any time.
You have the option to set up your browser in such a manner that you will be notified any time cookies are placed and to permit the acceptance of cookies only in specific cases. You may also exclude the acceptance of cookies in certain cases or in general or activate the delete function for the automatic eradication of cookies when the browser closes. If cookies are deactivated, the functions of this website may be limited.
MAILCHIMP
This website uses the services of MailChimp to send out its newsletters. MailChimp is a service that can be deployed to organize the sending of newsletters. Whenever you enter data for the purpose of subscribing to a newsletter (e.g., your e-mail address), the information is stored on MailChimp servers in the United States. If you do not want MailChimp to receive your data, you must unsubscribe from the newsletter.
SOCIAL MEDIA-PLUGINS
Our websites and mobile applications may use social media features and widgets (such as “Like” and “Share” buttons/widgets) (“SM Features”). These are provided and operated by third party companies (e.g. Facebook, Instagram, Youtube) and either hosted by a third party or hosted directly on our website or mobile application. SM Features may collect information such as the page you are visiting on our website/mobile application, your IP address, and may set cookies to enable the SM Feature to function properly.
EXTERNAL HOSTING
This website is hosted by an external service provider (host). Personal data collected on this website are stored on the servers of the host. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.The host is used for the purpose of fulfilling the contract with our potential and existing customers (Art. 6 para. 1 lit. b GDPR) and in the interest of secure, fast, and efficient provision of our online services by a professional provider (Art. 6 para. 1 lit. f GDPR). Our host will only process your data to the extent necessary to fulfil its performance obligations and to follow our instructions with respect to such data. We are using the following host: OnlyDomains, PO Box 19. Napier, Hawkes Bay, New Zealand, 4110.
FINAL PROVISIONS
Should individual parts of this privacy policy be ineffective, this does not affect the validity of the remaining privacy policy. Due to the further development of our website and offers or due to changed legal or regulatory requirements, it may be necessary to change this privacy policy. The current privacy policy is published on our website. This page was last updated on Sep 22, 2022. If you have questions or comments about our legal information or privacy policy, please contact us at info@tstravelselection.com.au.